Accessing the Case Inbox

The Case Inbox displays the received and shared cases.

The cases are sorted in descending order which means that the latest updated/created case is displayed on top of the case list followed by the old cases.

• Each case in the case inbox displays the subject line, physician name and clinical reason.

  Note:

  If the Subject field was populated with the patient’s name during case creation, the patient’s name is displayed on the Case Inbox.

• The case creation date and time is displayed in ddmmmyyyy and hh:mm formats, respectively.

• The case is indicated with the corresponding icons if it is locked (), sent to MDT (), or marked as high priority ().

• The subject name/patient name in the case is displayed in bold if the case is not marked as reviewed.

• If an attachment has failed to upload at the time of creating a case or adding to case, Upload Failed is displayed beside the subject name/patient name.

• If the subject name of the case is too long, it is displayed with an ellipsis icon (). On hovering on the name, you can see the complete subject name.

• Cases that are marked as confidential are indicated with an orange vertical line on the left-hand side of the case.

• When viewing the details of a case, if a new case is added in the case inbox, the case inbox will display View Case Updates in blue on top of the case inbox.

  On clicking this link, the case inbox gets refreshed displaying the new cases/case updates.

• When you reach the bottom of the case inbox pane, the pane displays You have reached the bottom of the case list.