• Edison™ Datalogue™ Connect Case Exchange
  • User Guide
  • DOC2237414 Revision 5

Downloading All Attachments to the Local System

Note:

This feature is disabled in the following cases:

  • The case contains no attachments.

  • The case attachments have failed to upload.

  • The case is locked.

    The case participants associated with the locked case will not be able to download attachments to the local system, but the user who locked the case will be able to download.

  • The case has expired.

Use this feature to download all the attachments associated with a case to the local system.

To download the attachments, follow the steps listed below.

  1. Click the Case Exchange icon () on the left vertical pane.
  2. Click All Cases.

    The list of shared and received cases is displayed.

  3. Select a case to open.

    The selected case is highlighted and the case details are shown on the right-hand side.

  4. From the Resources tab on the right-hand side of the screen, click the Download All Resources () icon.

    The following message is displayed:

    "Your file is being prepared for download. You will be notified when it is ready."

    You will receive a mail in the registered email ID once the download of attachments is complete.

    You can also view the status of the download by clicking the icon on the title bar.