- Edison™ Datalogue™ Connect Case Exchange
- User Guide
- DOC2237414 Revision 5
Unlocking a Case
Note:
If you are a self registered user with no access to site, you will not be able to unlock a case. The Unlock button is disabled and when you point the cursor to the button, the following tooltip is displayed:
"You do not have the permission to Unlock. If you think you should have the permission, contact your Site Admin."
Note:
Only the user who has locked the case can unlock it before the default lock duration. The case is automatically unlocked after 30 minutes.
To unlock a case, follow the steps listed below.